We acknowledge the Traditional Owners and Custodians of the lands across which we live and work. We pay our respects to Elders past, present and emerging, and acknowledge Aboriginal and Torres Strait Islander peoples’ continuing connection – both physical and spiritual – to land, sea and sky.

Keeping older people well at home through innovative models of care

COORDINARE is supporting the innovative models of care that help older people receive timely treatment closer to home, reducing avoidable hospital presentations and supporting residents to remain in familiar surroundings.

Through virtual care initiatives and the Mobile Primary Care After Hours Service Pilot, residential aged care homes across the Goulburn, Upper Lachlan and Illawarra regions have increased access to primary care, after-hours clinical support and specialist advice.

The pilot is demonstrating how use of alternative workforce can assist in managing access to after hours primary care, improving outcomes for both residents and aged care staff.

Highlights include:

Virtual care models implemented in 3 residential aged care homes.

After Hours Service supported 13 homes and 1,000+ aged care beds.

Increased access to primary care and after-hours clinical support.

Reduced self-reported GP fatigue.

Residents can receive care in familiar surroundings, avoiding the distress and disruption often associated with hospital visits, while staff benefit from expert clinical backup and increased confidence in after hours decision-making. 

Improving access to care in Taralga

At Uniting Taralga, virtual care technology and after hours clinical support are helping residents access timely medical care closer to home. 

Delivered through a partnership between Uniting Taralga, local GPs and COORDINARE, the program uses telehealth and connected care technology to strengthen access to primary care, support aged care staff and improve health outcomes for residents. Early results have shown a significant reduction in hospital visits, demonstrating the potential of innovative virtual care models in regional communities.

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A key part of the success of the model is by being able to provide a highly experienced clinician out of hours into the aged care home. As part of this, we're able to apply clinical reasoning at the bedside patient and make some informed decisions as a multidisciplinary team as to whether the patient can be managed in the aged care home overnight or whether, in fact, we need to call for help and have them admitted into hospital.

Paramedic

State Medical Assistance

We want to avoid at all costs transferring to a hospital. This is the residents' home, so if we can treat them here, that is the best way to go.

Lisa Beauchamp

Facility Manager at Frank & Jess Kennett Home

The COORDINARE after hours program is fabulous… It’s very crucial and critical that we use this service and it continues because it’s been a great help preventing residents going to hospital unnecessarily. Staff are feeling more confident that they have the after hours support and the clinical care if the need arises.

Tina Walker

Care Manager at Uniting Taralga